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Making the news more and more these days are the terms Dark WebDeep Web and Darknet. These terms describe a part of the internet and activity that is not normally visible. But have you heard about Dark Maintenance?

The reason the terms have recently have made the news is because of Facebook’s decision to allow DarkNet access and because law enforcement officials are panicking that they are having difficulty spying on individuals.

Although Facebook’s decision garners greater publicity (because it is Facebook), the latter reason is the real battleground because of its size and known criminal element.

Each of the terms has a specific meaning. However, the terms are not interchangeable and the differences need to be understood as they work their way into mainstream conversation and application.

Defining the Darkness

To understand the terms more, their definitions are below. The first two are from Brighplanet’s post Deep Web Search and Dark Web Search – Similar Names; Major Differences!.

The Deep Web consists of dynamically-generated Internet content accessible only by querying a search box on a Deep Web website. The Deep Web may be 5,000 times larger than the surface web.

The Dark Web refers to any Web page that has been intentionally concealed to hide in plain sight or reside within a separate, but public layer of the standard Internet. The Dark Web is a subset of the Deep Web.

The DarkNet is a variation on a virtual private network (VPN) where IP addresses or a network is not discoverable by the usual tools. The purpose is to hide not only the communications themselves but the fact that information is being exchanged. The DarkNet is a subset of the Dark Web.

Shining Light on Dark Maintenance

Dark Maintenance can be defined as the place where parts of work management
are hidden not to be seen again until the maintenance backlog reaches epic proportions or a disaster occurs.

Similar to the Dark Web, Dark Maintenance is work needed that has been intentionally concealed in plain sight. Although it is most common in organizations that do not use CMMS, Dark Maintenance is also found within organizations trying to mask their operational issues.

Dark Maintenance can cost an organization and extra 10-30% in operating expenses and that is just the low hanging fruit. Other additional costs include higher liability from negligence claims, higher energy costs from assets not functioning properly and unplanned capital investments.

The 5 most common signs of Dark Maintenance in action are:

  1. Maintenance backlogs that are spiraling out of control.
  2. Excessive labor costs with no signs of abatement.
  3. An increase in capital expenditures due to unexpected equipment failure.
  4. Continued claims of lost documents that prevent work from being done.
  5. No work management tracking or accountability for work requests, work orders, inspections or preventive maintenance.

Like activity on the DarkNet that is only discoverable with specialized tools, dark maintenance can be found with specialized tools such as a properly implemented EAM CMMS system.

Tools like EAM and CMMS schedule, track and provide accountability for asset and maintenance management. Common features within EAM and CMMS solutions also provide the capability to know every detail about every asset at any point in time.

Maintenance at the Speed of Sight

The real advantage of EAM and CMMS solutions is that they provide increased visibility of operational issues from shareholders to senior and maintenance management.

This visibility occurs at the speed of sight as soon as the veil of darkness is removed. Isn’t it time the dark was removed?