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EIS Takes Cable CPE Management To New Levels

This article looks at how Enterprise Inventory System (EIS) software can help Cable MSOs lower operations expenses.

Better Cable CPE Control

For every subscriber to cable services there are numerous pieces of CPEthat must be accounted for including but not limited to: Set-top boxes, modems, cable, cat5, adapters, splitters, remote control units and so one. All of this equipment must be purchased, inventoried and placed into service.

Unfortunately, CPE is not immune to wear and tear or changes in technology that require equipment upgrades or replacement. This means that Cable MSOs must have an inventory tracking system that enables asset managers to know where their CPE is at all times whether it is in a warehouse, in-transit, with a contractor, in repair or anywhere within their Hub and Spoke system.

Using EIS to maximize CPE tracking

In this modern day and age no Cable MSO should be doing manual reconciliations at this point. Most cable operators have moved toward serialized reconciliations using mobile handheld devices to scan bar codes as CPE moves in and out of a warehouse.

Warehouse results from multiple locations are then manually rolled up on a periodic basis to give management a picture of inventory status and capital need. EIS takes this one step further and applies inventory management across an entire Cable MSOs hub and spoke network to provide real-time analysis of inventory levels at every point in the CPE life cycle.

Benefits of EIS

Real-time knowledge of cable MSO inventory is just one of many benefits that an EIS can bring to the table. Other benefits include:

  • Increased visibility of CPE allows inventory to be better allocated to Hubs or Spokes.
  • CPE reconciliations is faster and requires less personnel to accomplish, lowering labor costs.
  • Headcount can be reduced at local Spoke warehouses as a just-in-time inventory can now be used with greater accuracy.
  • CPE theft is reduced as theft is discovered faster by eliminating blind spots or substantial delays in reconciliations.
  • Capital analysis is more accurate.