Hotel maintenance management directly impacts profitability for each facility, since the number of available rooms represents the maximum profit available. Managing assets and capital investment to ensure maximum profitability is made easy with computerized maintenance management software (CMMS) programs.
Managing Hotel Maintenance Planning with a CMMS
Planning maintenance in advance allows management to arrange scheduled maintenance around expected busy times, to keep available room numbers as high as possible. Maintenance is a continuing process. Maintenance professionals constantly assess current systems for areas of improvement and cost savings.
Understanding Hotel CMMS Capabilities
Hotel CMMS programs allow management to determine the best areas for investment based on projected cost savings and possible service interruptions. The total number of available units in a hotel determines the highest profitability point, making it crucial for preventive maintenance to work out scheduling in conjunction with booking.
An inability to accommodate a large number of predictable reservations due to preventative maintenance represents an unacceptable loss. Using integrated management systems that allow management to quickly check fore-casted booking numbers against scheduled maintenance tickets improves the total number of reservations, ultimately improving the bottom line.
CMMS tracks all possible issues, generating work orders that show a comprehensive picture of projected maintenance costs and scheduled work times. These programs also offer the ability to do inspections with the results automatically fed into the CMMS to allowing maintenance staff to generate tickets for future repair.
For example, if a guest complains about an air conditioning unit on check-out, maintenance staff can coordinate with booking staff to determine the best time to fix the unit. During a hot summer, that repair must receive priority, possibly eliminating that room from reservation numbers until the repair is completed. During the winter, maintenance staff might be able to wait until the room is naturally vacant before starting repair.
Managing Hotel Maintenance with a CMMS
The ability to manage room closures around high vacancy times allows hotels to reach profit goals. Hotel maintenance management is a crucial element to keeping customers happy and obtaining repeat business. Well-maintained rooms, with all systems working at peak efficiency, create a good customer experience.
Careful attention to preventive maintenance also makes inspections a breeze. Elevators and emergency systems must be inspected annually, to ensure the health and safety of guests. If maintenance falls down on the job, the impact affects all aspects of the facility.
An elevator shut down for failing a safety inspection disrupts traffic flow throughout the hotel. A CMMS system ensures that all normal maintenance happens on schedule, ensuring safety inspections result in a passing grade, every time.
For large capital investment projects, managing capacity makes the difference between staying on budget and running out of funding mid-stream. Hotel management needs to be able to determine total capacity at any point in time.
Renovations can take months, reducing total capacity by 20 percent or more, depending on the scope of the project. Planning major renovations to minimize the impact on total available units, allows hotels to stay open and operating at a solid profit margin, even during the worst construction.
Hotel maintenance management software gives a complete picture of the physical health of a hotel. This bird’s eye view allows management to adjust overall planning and strategies to account for renovations, both large and small.
Vacancy rates change according to the number of available units, and tracking those rates enables hotel managers to make important decisions about staffing, marketing and other expenditures. Managing room closures to ensure vacancy rates remain stable is an important part of overall management activities. CMMS solutions streamline the process of scheduling and planning maintenance activities around projected bookings.