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Stability and Versatility in CRM Hardware

New technology is arriving every day with faster connectivity, functionality and application use. With each new piece of hardware Cable CRM expectations rise with projected increases in sales and customer care efficiency. However, to achieve the desired results other factors; such as durability and a stable operating platform must also be considered.

Why Durability and a Consistent Operating Platform are a Must

Without a consistent operating software platform on hardware, DSMs and DSRs will end up with various operating systems. This limits interactive communications, lowers efficiency as well as increasing the TCO due to efforts required to update and maintain software OS and their compatibility.

Durability (ruggedness) is also crucial as DSRs need CRM handheld devices that can withstand the day-to-day rigors of bumps, drops and moisture.

CRM Hardware Comparison Chart

To get a better feel for the options available for quality CRM and SFA hardware the chart below highlights some of the more important factors:

Mobile Handheld Devices


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Selected Specifications HTC Tilt2 Motorola ES400 Motorola MC55 Motorola MC75A
Operating System Windows 6.5 Professional Windows Mobile 6.5 Professional Windows Mobile 6.5 Professional Windows Mobile 6.5 Professional
Processor Qualcomm MSM 7201a, 528 MHz 32MB 600 MHz, ARM 11 processor, MSM 7627 XScale PXA270 520 MHz XScale PXA270 624 MHz
Memory ROM: 512 MB,RAM: 288 MB DDR RAM 256MB RAM/1GB Flash 128 MB SDRAM/512 MB Flash 128MB RAM, 256MB Flash
Battery Removable and rechargeable battery, 1500 mAh, 6 hours Rechargeable Lithium Ion 1540mAh, 6 hours Lithium Ion 3.7V, 3600 mAh Smart Battery, 8 hours Lithium Ion 3.7V, 3600 mAh Smart Battery, 8 hours
Resolution 480 x 800 resolution 640×480 QVGA 320x 240 640×480, 3.5″
Size 4.57″ x 2.34″ W 0.65 5.08″ x 2.38, W .67 6″ x 3.03, W 1.42 6″ x 3.3″ W 1.6
Internet WiFi Wireless WAN WiFi, wireless LAN, VOIP ready WiFi, wireless LAN, VOIP ready
Ruggedness – Seal Dust & Moisture Magnet IP42 IP54 IP54
Ruggedness – Drop Replace on Drop 3 Feet to concrete 4 Feet to concrete 5 Feet to concrete
List Price $549 $750 $1683 $2905

Computers


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Selected Specifications ASUS EEE 1201n HP 50 Slate Tablet Panasonic Rugged Toughbook 19 Panasonic Rugged Toughbook – U1 Ultra
Operating System Windows 7 Home Premium Windows 7 Professional Windows 7 Professional Windows 7 Professional
Processor Intel® Atom™ 330 Dual Core processor Intel® Atom™ Processor Z540 Intel® Core™ i5-540UM vPro™ Processor Intel® Atom™ Processor Z530
Memory DDR2 SO-DIMM 2GB 2 GB SDRAM (DDR2) 2GB SDRAM (DDR3) 2GB SDRAM (DDR2)
Battery 6-Cell 63Wh Li-ion Battery, 5 hours 2-cell (30 WHr) polymer, 5 hours Lithium Ion battery pack, 9 hours 2-Li 7.2, 9 hours
Resolution 1366×768 1024×600 1024×768 1024×600
Size 11.6 x 8.2 x 1.3 in 9.21 x 0.58 x 5.91 in 8.5x 10.7 x 1.9 in 5.9 x 7.2 x 2.2 in
Internet 802.11b/g/n @2.4GHz WLAN, Integrated 802.11b/g/n Intel Centrino® Advanced-N 6200 802.11a/b/g/n Intel WiFi Link 5100 a/b/g/
Ruggedness – Seal Not Rated Not Rated IP65 IP65
Ruggedness – Drop Replace on Drop Replace on Drop 6 feet drop to concrete 6 feet drop to concrete
List Price $499 $799 $3,649 $4,200

Note on IP Ratings

An IP rating (Ingress Protection) is an internationally recognized classification system to measure how well electrical equipment such as mobile devices and laptops protect against foreign bodies like dust and water. The first number is for dust and the second for water. For example, an IP rating of 5X means the device is dust proof (dust can still enter) but an IP6X rating means it is dust tight (no dust may enter). On a similar note, only an IP rating of 67 is dust and waterproof.

Wrapping up the CRM Device Comparison

The important of ruggedness comes into play when the TCO of devices is calculated. Cheaper devices may work well at first but they are far more likely to need to be replaced.

The more often a device needs to be replaced, the greater the involvement of your IT department as it is unlikely that the Sales department will maintain replacement stock or inventory. Does your Sales department like dealing with IT?

The key is obtaining devices for your Cable CRM that can take a beating with minimal needs for OS changes. Ruggedness and stability lowers the TCO.

Quality Cable CRM software uses mobile devices that have both durability and a consistent operating platform. Don’t let your Cable CRM get bogged down with uptime and dependability issues.

Tell us how well your handheld devices hold up to wear and tear.

Our next post will include screenshots of CRM software using CRM hardware.