Time Warner Cable customers across the U.S. woke up August 26th to an internet outage. The outage affected mostly those in California and the northeast. By mid-morning last Wednesday, services were said to have been restored for all customers. Time Warner Cable currently has 11.4 million subscribers in the U.S.

TWC issued a statement August 26th, 2015 saying At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET, August 26th services were largely restored as updates continue to bring all customers back online.

Outages are not always surprising to internet users, but when an outage of this magnitude happens users are looking for a quick response to the problem.

Optic cable connected to a single patch panel.

Taking the Necessary Steps

Even with the best of intentions, problems can still occur. Having a routine maintenance plan is good, but having the proper tools to track these processes is one step better. It is essential for your company to have a back up plan when these issues occur to protect yourself and your customers.

It is the same situation when your house loses electricity; some home owners have a back up generator as their life jacket; Mintek’s EAM/CMMS, Transcendent® is your facility life jacket.

Cable and Preventive Maintenance

Preventive maintenance is the first step to tracking assets and solving problems if and when they occur. Below are the top 5 benefits of using preventive maintenance.

  1. Extends the useful lifecycle of assets decreasing the need for capital replacements
  2. Enhances the efficiency of equipment keeping them running more efficiently and lowering power expenses
  3. Enhances the performance of assets by increasing uptime
  4. Enhances customer service because maintenance teams have less unplanned maintenance and can respond quicker to new problems
  5. Contributes positively to the reputation of companies

Preventive maintenance allows a company to make checklists, have a back up plan, and shows workers how to follow a process to diagnose an issue or see it coming.

It isn’t enough to just have a plan; you need to invest in the plan that isn’t routinely scheduled and insure through consistent process management that all your routinely scheduled maintenance rules are followed.