Hot weather, storms and more storms mark the first week of August. August also mark the last month of summer vacation for many families. With that in mind, how many hotels have been able to live up to customer expectations of quality and upkeep?
This weeks articles took a look at hotel maintenance challenges as well as how facilities can prepare for the upcoming peak storm season. Our most popular posts of the week, Why Is Maintenance the First Thing You Notice at a Hotel?, looked at the impressions guests have of a hotel or resort before and during their stay. We hope everyone had the opportunity to read our blogs and check out our website, but just in case you did not have the time to see our blogs and voter links as they were published, we have summarized them for you here. Please enjoy them and be sure to check back for new articles during the week. You can find a complete listing on the Mintek Blog.
Author: Stuart Smith
Hurricanes and tropical storms like to brink havoc to Gulf States and the eastern seaboard. With the peak season for storms almost here, it is crucial that businesses prepare there emergency plans. The article points out some of the more important tasks that should be on every facilities checklist.
Key Point: Using a paper based checklist during a wicked rainstorm doesn’t seem to practical when there are EAM tools available that can automate and track much of emergency tasks that need to be done.
Author: Stuart Smith
There are multiple areas of a hotel or resort that can influence guests decisions on if they will return for a subsequent visit. As a result the biggest maintenance challenges for hotel management are the front premises (parking), the lobby, rooms and common areas. Each area requires different expertise that is best scheduled with a CMMS.
Key Point: It doesn’t take long for a guest to form an opinion of a hotel or resort so it is very important that maintenance management be involved in making sure it is a positive one.
Author: Stuart Smith
A short post based upon a recent experience involving clogged storm drains in a parking lot. Sudden storms can bring torrential rainfall. Without regular scheduled inspections of storm drains to make sure they are operating cleanly flood damage is a very distinct probability
Key Point: You can’t beat Mother Nature but you can make sure you don’t hurt yourself with a CMMS solution.
Read Relevant Articles That We Found Last Week
But wait there is more. We have found several more articles that you might find to be interesting on. The 4 best this week are:
Authors: Posted on res1com
This article describes how low costs fixes can reduce energy costs between 25 – 35%. How is this achieved? The answer is as simple as caulking, sealing and weather stripping windows and doors.
Key Point: Grabbing the low hanging fruit doesn’t require a big investment.
Author: Caroline Cooper
Caroline’s article talks about the importance to have the right tools to do a job. More importantly Caroline hits on the fact that lower quality tools often end up costing you more in the end due to the TCO. Lastly Caroline’s discusses how a lack of training and maintenance can negatively impact operations.
Key Point: Lots of bells and whistles don’t mean much if they are not used or properly maintained
Authors: Zara Jones and Steve Glad
This article discusses the value of vibration analysis and thermal imaging for predictive maintenance. New developments in vibration analysis have helped it do more diagnostic and problem solving. Thermal imaging costs have declined to enough to make it a viable tool for predictive/preventive maintenance.
Key Point: Vibration analysis thermal imaging are just two tools that can be used for predictive maintenance. Predictive maintenance is a part of the overall preventive maintenance strategy of organizations.
Author: Pat Allen
Pat’s article asks “Should Hotel management wait for guests to complain before they take action?”. Although the obvious answer is no, this is not the case in many hotels. Good customer service means exceeding your clients expectations. Guest have the expectation that the hotel is well maintained. When it is not, guest do not come back.
Key Point: Reactive maintenance leaves a negative impression on guests and may result in them not returning for a second visit.
What We Learned This Week
It may sound like a broken record but it needs to be said over and over until there is a fundamental change in corporate stewardship regarding maintenance. We are referring to the need for executives to understand that maintenance profoundly affects the profitability of almost every company. We live in a society and culture that cannot longer afford to waste energy or resources fighting fires with a water gun. It is time to bring out the fire controls of an EAM/CMMS.